Where is my tax return from Green Dot Bank?

[CA2728]

This may be a dead end but it’s worth a try. 
https://www.irs.gov/forms-pubs/about-form-3911 

[Hannahliz0]

I might have found a solution. It’ll take a couple months but I’ll write down step by step & update you if it works

[Hannahliz0]

Over a year later, I got my check!!! This is what I did: 

I emailed - 

[email address removed] & in the email I put this info…

• Primary taxpayer's name - include first and last name
• Tax filing year - calendar year that you filed the tax return in question
• Last 4 digits of SSN - provide the last 4 digits of the primary taxpayer's Social
• Security Number
• Expected refund amount - include the expected refund amount for the tax filing in question
• Exact amount the IRS disbursed
• Exact date the IRS disbursed funds 

after I put this info, I asked them to send me proof that they sent it back to the IRS. They replied within 1 business day with the document in which the date was wrong so I asked them to redo it & send it back to me. 

I printed the letter they emailed to me, a 1040 form from IRS & mailed it to the IRS. 

1-2 months later, I received my Tax Refund from the U.S department of the Treasury through the mail…

I HOPE THIS HELPS SOMEONE ❤️

[Hannahliz0]

TurboTax won’t let me put the email 🙄 

[CA2728]

Thank you. Every time I call them they won’t answer. I will give this a try. I did finally file a refund trace request with IRS. That can take 120 days. 

thank you!!

[Hannahliz0]

They wouldn’t answer my calls either, luckily I found that email 

[CA2728]

Did they actually respond? Did they release your refund?

[Hannahliz0]

They did answer the email!

[Maitheribon]

Hi @Hannahliz0!

I’m at the same situation and I’ve followed the steps you posted. 
Doubt: Is the 1040 forms the one you downloaded from TurboTax? Mine is showing an account number that I dont use anymore. Do you have any recommendations? 

I also would ask you for the address you mail to IRS. 

thanks 🫶🏻

[xmasbaby0]

@Maitheribon Sounds like you chose to pay your TurboTax fees by having the fees deducted from your federal refund, and then something went wrong.

If you chose to have your fees deducted from your federal refund, but entered wrong or closed bank account information for your direct deposit, you are going to have an aggravating, frustrating situation.  Your refund will go back to the third party bank. The third party bank might issue and mail you a check, or they might send your refund back to the IRS and then you will have to wait for the IRS to mail you a check.

  If the third party bank mails the check, it will come in a plain envelope via first class mail so make sure you open all mail and do not assume anything is junk mail without opening it.  While you are waiting, make sure that the address you entered on your tax return is correct, or your problem will be even worse.

When you choose “refund processing” your refund goes FIRST  from the IRS to the third party bank.  Then the bank takes your fees out of your refund and sends the rest of the refund to you.

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

What is Refund Processing Service?

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service