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chatty1
Niveau 2

Does anyone else have a glitch in their program saying this was unexpected we are working on it?

 
25 RÉPONSES 25
TurboTaxAniqua
Moderator

Does anyone else have a glitch in their program saying this was unexpected we are working on it?

Our development team is working on resolving this issue, but we don't have a resolution date yet. We appreciate your patience.

 

Thanks for choosing TurboTax.

chatty1
Niveau 2

Does anyone else have a glitch in their program saying this was unexpected we are working on it?

Well they should provide  refund. I have to do for my whole family and this is time consuming. 

TurboTaxSusan
Moderator

Does anyone else have a glitch in their program saying this was unexpected we are working on it?

@chatty1 There has been an update to TurboTax Online, so please try again. if it still doesn't work, please let us know at what part of the return you are seeing that error.

 

 

 

chatty1
Niveau 2

Does anyone else have a glitch in their program saying this was unexpected we are working on it?

It still isn’t working this is what I am getting I am not able to do anything at all with this return. I can’t see anything but this screen.  The last button I hit was to do a review. And  I have been working on this for almost a week now. 

IMG_1558.png

 

TurboTaxBrenda
Moderator

Does anyone else have a glitch in their program saying this was unexpected we are working on it?

Can you please clarify when exactly do you get this error message?

chatty1
Niveau 2

Does anyone else have a glitch in their program saying this was unexpected we are working on it?

It’s hard to explain when because I’m stuck on that screen as soon as I open it now. I hit the review button before it glitched.  As soon as I open it now I can’t do anything but see that screen. 

TurboTaxBrenda
Moderator

Does anyone else have a glitch in their program saying this was unexpected we are working on it?

Can you please try again and let us know if the issue persists?

 

Thank you for choosing TurboTax.

chatty1
Niveau 2

Does anyone else have a glitch in their program saying this was unexpected we are working on it?

Its still  on the same screen   Cant do anything with it

TurboTaxAniqua
Moderator

Does anyone else have a glitch in their program saying this was unexpected we are working on it?

Our development team is working on resolving this issue, but we don't have a resolution date yet. We appreciate your patience.

 

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