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Please click here to troubleshoot printing/downloading issues.
Here's some other ideas,
What file did you download? Was it a .tax or .pdf or .txt file? If it downloads as a .txt file, try changing the .txt to .pdf or use a different browser to download it. It doesn't like Microsoft Edge so use something else like Chrome or Firefox.
How to get a copy after filing
Same here
You can find help with printing issues here.
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