State tax filing

Having same problem with NY.  E-filed federal and it will not allow me e-file NY by itself.  Contacted TurboTax and they were of little-to-no help.  They marked the case "complete" -- which is far from accurate, as issue is very much unresolved, and it still does not work.  Told me to check back on Tuesday (might be resolved by then), or else use paper.   Very poor.