Part of what is happening is that the IRS is running behind. I have clients whose returns say still processing and Where's My Refund shows no progress, but they have received their refunds. The IRS has had a lot of down time and a lot of extra work due to COVID. Everything is not running exactly on time, but they are doing a great job with everything that they are being asked to do. If your refund has been processed, that does mean that you will be getting your refund.
If the refund is being sent, by check, the US Mail is also behind. The best place to check is the IRS Where's My Refund website, but that is also not always up to date.
