You pay to use TurboTax to prepare your taxes. Once you finish and pay for the service, the completed tax return is yours and no way to return or refund it. Even if you go to another service, you still have used and still own your TurboTax return. It is like going to a resturant and eating dinner and then deciding to go eat another meal somewhere else. You still ate the first meal and need to pay for it.
