Last night, I tried it several times through the evening; after midnight and at 7am. I received the same ERR.021 error. Do you have any other suggestions? (See previous message where I listed all the suggestions found in others comments.).
Actually there are others having this same issue. Can you have technical support rigorously test this function at different times of the day using different browsers, etc and determine the root cause of this problem? It has to be more than a busy network.
