I called support this morning, and the representative reviewed my tax return remotely. Everything appears to be correct, but I continue to encounter the same error when attempting to file. The representative took screenshots of the issue for reference. However, she requested that I upload the "care" file, which is almost identical to the TurboTax project file. I confirmed with her that the "care" file contains my SIN, income, expenses, and other personal information.
I declined to upload the "care" file because the reason I opted for the desktop version was to refrain from sharing my personal information with third parties, including Intuit. It is TurboTax's responsibility to investigate the issue or not. Therefore, I have decided to send my tax return by mail instead.
I have been using TurboTax for several years, and this is the first time I have encountered this problem. To prevent a recurrence next year, I will have to reconsider the tax software that I use.
