I'm sorry but your explanation does not appear to be the same as the previous one from your colleague who said
"Enter amounts in Canadian dollars (from your bank book)."
The amount I received in my Canadian bank was a net amount eg the pound sterling income minus the fees incurred transferring the money to Canada from UK.
Your instruction is to "enter the exact amount of the foreign pension received and the rate of exchange on the day you received as per CRA guidelines" - this is the gross amount. If I enter the "exact amount of the foreign pension" (Sterling) and calculate the CAN $ amount using the rate on the day it was received, it is a higher amount because the transfer/bank fee is not factored in.
BTW the link you provided to the CRA website doesn't work
