Getting started

1- Yes, you can find many affiliates with a discounted TurboTax price- But with each one, although they are there in google, it specifies "Enjoy a 20% discount on TurboTax, just for CIBC clients. Keep more of your money this tax season. TurboTax helps you get your maximum refund."

This will have their customers sign into their accounts to find the link in order to get the discounted price. This is what the affiliates do, this is not TurboTax.

Therefore, you would need to log into your CIBC account- click on the link provided and it will bring you to the page which will show you which TurboTax software you can have discounted, and choose the one that you need. Complete your return and once you get to the payment page, it will show you the discounted amount.

Once you click on File today- you will log into your TurboTax Online account and 

start a new return- Then click on the boxes which apply to you on the page "Which of these applied to you in 2023?" TurboTax will then tell you which product you will need to purchase. I posted a screenshot after I tried it and it shows the amount at the discounted price.

Yes, you will need to start a new return if you started without clicking on the link.

Once you start a new return after the information section you can then go delete the old return- you will see a garbage can beside it.

When you have completed your income tax return and once on the payment page it changed to full price- which can and usually only happens if the discount period is over - It will be to the discretion of the agent and their team as what they do in these cases.  Can you please explain what you mean by sending you a refund manually?

Thank you for choosing TurboTax.